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Refund Policy

Last Updated: January 2025

Our Commitment: We are committed to providing satisfactory astrology consultation services and ensuring customer satisfaction. This refund policy outlines the circumstances under which refunds may be provided.

1. General Refund Policy

At Prrofound8B, we understand that sometimes circumstances may require a refund. We have established a fair and transparent refund policy to ensure both customer satisfaction and astrologer compensation.

Refund Processing

Refunds are processed back to your Prrofound8B wallet within 24-48 hours
Wallet funds can be used for future consultations or withdrawn to your original payment method
Refund decisions are made on a case-by-case basis considering all circumstances
All refunds are subject to review by our support team

2. Consultation Refund Scenarios

Scenario	Refund Amount	Processing Time
Astrologer doesn't show up	100% Full Refund	Immediate
Technical issues (our end)	100% Full Refund	Within 24 hours
User cancels before session starts	100% Full Refund	Immediate
Session interrupted by technical issues	Partial refund based on time	Within 24 hours
User leaves session early (voluntary)	No refund	N/A
Dissatisfaction with consultation quality	Case-by-case review	48-72 hours

3. Cancellation Policy

Before Session Starts

You may cancel your consultation session and receive a full refund if:

You cancel before the scheduled session time
The astrologer becomes unavailable
Technical issues prevent the session from starting

During Session

If you need to end a session early due to:

Emergency situations: Case-by-case review for partial refund
Technical issues: Partial refund based on session time completed
Astrologer unprofessionalism: Full investigation and appropriate refund

4. Premium Packages and Subscriptions

Profound Premium Package

Unused sessions within the package are fully refundable
Used sessions are subject to individual consultation refund policies
Package refunds are calculated proportionally based on usage

Insta Guide Package

Unused Insta Guide balance is refundable within 30 days of purchase
Used portions are non-refundable unless service issues occur
Refunds are processed back to the wallet system

5. Non-Refundable Situations

Please note that refunds will not be provided in the following circumstances:

Dissatisfaction with astrological predictions or advice (when service was properly delivered)
Change of mind after a successfully completed consultation
Technical issues on the user's end (poor internet, device problems)
Failure to attend a scheduled session without prior cancellation
Violation of our Terms of Service during the consultation
Requests made more than 7 days after the consultation

6. Refund Process

How to Request a Refund

Contact Support: Reach out to our support team via the app or email
Provide Details: Include your session ID, date, and reason for refund request
Review Process: Our team will review your request within 24-48 hours
Decision Notification: You'll receive an email with the refund decision
Processing: Approved refunds are processed to your wallet immediately

Information Required

To process your refund request, please provide:

User account email address
Session ID or consultation date
Detailed explanation of the issue
Any relevant screenshots or documentation

7. Wallet and Payment Refunds

Wallet-to-Payment Method

To withdraw funds from your wallet back to your original payment method:

Minimum withdrawal amount: ₹100
Processing time: 3-5 business days
Available for unused consultation credits
Subject to payment processor terms

Payment Processor Refunds

Direct refunds to your payment method may take:

Credit/Debit Cards: 3-7 business days
Digital Wallets: 1-3 business days
Bank Transfers: 5-10 business days

8. Dispute Resolution

Internal Review

If you're not satisfied with the initial refund decision:

Request an escalated review within 7 days
Provide additional evidence or context
Senior support team will conduct a thorough review
Final decision will be communicated within 5 business days

Fair Usage

To maintain fairness for all users and astrologers:

Excessive refund requests may be subject to additional review
Pattern abuse may result in account restrictions
We reserve the right to refuse service to users who abuse the refund system

9. Astrologer Compensation

Our refund policy is designed to be fair to both users and astrologers:

Astrologers are compensated for completed consultation time
No-show situations don't penalize astrologer earnings
Quality issues are investigated thoroughly before affecting astrologer payments
Technical issues on our platform don't impact astrologer compensation

10. Policy Updates

This refund policy may be updated periodically to reflect changes in our services or legal requirements. Users will be notified of significant changes via email or in-app notifications.

11. Contact Information

For refund requests or questions about this policy, please contact us:

Email: Loading...
Support: Loading...
Phone: Available through in-app support
Response Time: Within 24 hours
Resolution Time: 24-72 hours for most cases

Customer Satisfaction Guarantee: We are committed to your satisfaction and will work with you to resolve any legitimate concerns about our services. Our refund policy is designed to be fair, transparent, and protective of all parties involved.

This refund policy is effective as of the last updated date and applies to all consultations and services provided through the Prrofound8B platform.