Frequently Asked Questions

Creating an account is simple:

• Download the Prrofound8B app from the App Store or Google Play
• Click "Sign Up" and enter your email address
• Create a secure password
• Verify your email address
• Complete your profile with birth details for accurate readings

You can also sign up using your Google or Facebook account for faster registration.

For accurate astrological readings, you'll typically need:

• Birth Date: Your exact date of birth
• Birth Time: As precise as possible (from birth certificate if available)
• Birth Location: City and country where you were born
• Specific Questions: What areas of life you want guidance on

Don't worry if you don't have exact birth time - many astrologers can still provide valuable insights with approximate timing or just date and location.

The Prrofound8B app is free to download and create an account. However, consultations with astrologers are paid services. We offer:

• Individual session pricing based on astrologer rates
• Premium packages for multiple sessions at discounted rates
• Insta Guide for quick, affordable guidance
• Free chat for basic questions in some cases

All pricing is transparent and displayed before booking.

Booking is easy:

• Browse available astrologers by expertise, ratings, and availability
• Select an astrologer that matches your needs
• Choose from available time slots or request instant consultation
• Select session type (video, voice, or chat)
• Add funds to your wallet and confirm booking

You'll receive a confirmation with session details and instructions.

Yes, you can cancel or reschedule:

• Cancellation: Cancel anytime before the session starts for a full refund
• Rescheduling: Contact the astrologer or our support team to reschedule
• Emergency situations: We handle case-by-case for unavoidable circumstances

Cancellations are processed immediately back to your wallet.

If an astrologer doesn't show up for your scheduled session:

• You'll receive an automatic full refund to your wallet
• Our system will notify you and apologize for the inconvenience
• You'll be offered priority booking with other available astrologers
• The astrologer's reliability rating will be affected

This situation is rare as we monitor astrologer reliability closely.

Session lengths vary based on the type of consultation:

• Standard Sessions: 15-60 minutes
• Detailed Readings: 30-90 minutes
• Quick Consultations: 10-20 minutes
• Insta Guide: 7 minutes for quick insights

You can see the expected duration when booking, and you can extend sessions if both parties agree.

We accept multiple secure payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• Digital wallets (Google Pay, Apple Pay, etc.)
• UPI and other local payment methods
• Bank transfers

All payments are processed through our secure wallet system with bank-level encryption.

Our wallet system makes payments convenient and secure:

• Add Funds: Add money to your wallet using any payment method
• Book Sessions: Pay for consultations directly from your wallet balance
• Track Spending: View detailed transaction history
• Refunds: Refunds are processed back to your wallet instantly
• Withdraw: Withdraw unused funds back to your payment method

We offer fair refunds in various situations:

• Full Refund: Cancel before session starts, astrologer no-show, or technical issues
• Partial Refund: Sessions interrupted by technical problems
• Case Review: Dissatisfaction with consultation quality

Read our complete Refund Policy for detailed terms.

No, we believe in transparent pricing:

• All consultation fees are clearly displayed before booking
• No hidden charges or surprise fees
• Payment processing fees, if any, are clearly mentioned
• Premium packages show total cost upfront

What you see is what you pay - no surprises!

We have a thorough verification process:

• Credentials Check: Verify certifications, degrees, and training
• Experience Review: Minimum years of practice required
• Skill Assessment: Testing knowledge and consultation abilities
• Background Check: Ensuring professionalism and reliability
• Ongoing Monitoring: Regular review of ratings and feedback

Consider these factors when choosing:

• Specialization: Vedic, Western, Tarot, Numerology, etc.
• Experience: Years of practice and expertise areas
• Ratings: Reviews from other users
• Language: Communication in your preferred language
• Consultation Style: Gentle, direct, detailed, or quick insights
• Availability: Scheduling that works with your timezone

Absolutely! You can:

• Browse and select any astrologer from our platform
• Book repeat sessions with astrologers you like
• Follow favorite astrologers to get notified of their availability
• Leave reviews to help others find great astrologers

Building a relationship with an astrologer over multiple sessions often leads to more personalized insights.

If you experience technical problems:

• Try refreshing the app or reconnecting your internet
• Use the in-app "Report Issue" button during the session
• Contact support immediately through the app
• You'll receive a partial or full refund based on the issue
• We can help reschedule with the same astrologer if preferred

Prrofound8B is available on:

• iOS: iPhone and iPad (iOS 12.0 or later)
• Android: Android phones and tablets (Android 7.0 or later)
• Web: Modern browsers for basic features

For the best experience, we recommend using the mobile app with a stable internet connection.

For the best consultation experience:

• Stable Internet: Use WiFi or good mobile data connection
• Quiet Environment: Find a private, quiet space
• Prepare Questions: Write down specific questions beforehand
• Birth Details: Have accurate birth information ready
• Open Mind: Be receptive to insights and guidance
• Good Lighting: For video calls, ensure you're well-lit